Feedback & Complaints

Let us know your thoughts and find out what response you can expect from us.

Have an issue?

We always want to hear what we are doing well, or what could be better in our accommodation. Please follow the below steps so we can help with any issues as quickly and efficiently as possible. 

Your first point of contact is your Community Manager or Operations Manager. You can reach them via the Accommodation Support Form

Accommodation Support Form

If you do not wish to speak to them, are unhappy with their response, or the feedback relates to them please contact us by email or in writing. 

Email the Residence Life Team

Or contact us in writing: 

Residence Life Office

3 South College Street

Edinburgh

EH8 9AA

 

What you can expect from us 

We commit to try and resolve things to your satisfaction as quickly as possible. If you contact us you can expect an acknowledgment and full response within five working days.

 

Further concerns

If you are not happy with our response then you can refer to the University formal Complaint Handling Procedure.

Learn more about the University of Edinburgh Complaint Handling procedure

 

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