We want to hear from you, whether you have a concern, a compliment, or a formal complaint. This page explains how to get in touch and what to expect from us. In an urgent situation If you or someone you know needs immediate help, contact the Community Support Team on +44 (0) 131 651 2094 (available 24 hours). For life-threatening emergencies, call 999. Have an issue? For non-urgent concerns, your first point of contact is your Community Manager or Operations Manager. You can reach them via the Accommodation Support Form.If you do not wish to speak to them, are unhappy with their response, or the feedback relates to them; please contact us by email or in writing. Contact your Community or Operations Managers Residence Life Contact details Work: +44 (0) 131 651 2004 Email: reslife@ed.ac.uk What you can expect from us We will acknowledge your contact, ensure it is directed to the relevant team and provide an initial response within five working days. We are committed to resolving issues as quickly as possible.If you are not satisfied with our response, you can refer to the University's formal Complaint Handling Procedure. Refer to the University's formal Complaint Handling Procedure This article was published on 2026-05-18
