Contact Us

Seek urgent assistance for an issue in accommodation. Find out how to contact the Residence Life team and associated support services.

Urgent Help

SituationWho to contactNumber/Email
Fire, ambulance, or policeEmergency services999
Urgent help in accommodation (24 hours)ACE Response Team0131 651 2094
Medical advice (out of hours)NHS 24111
Non-emergency crimePolice Scotland101
Sexual violence, harassment, domestic abuseReport and Supportreportandsupport.ed.ac.uk

 

Parents and Supporters

We welcome contact from parents and supporters with concerns about a resident. We cannot always share details about how a resident is doing, but we always act on information shared with us.

You can reach us Monday to Friday, 8am to 8pm, on +44(0) 131 651 2004 or by email at reslife@ed.ac.uk

Outside these hours, the ACE Response Team is available 24 hours on 0131 651 2094

 

Speak to a Wellbeing Adviser

Our Wellbeing Advisers offer one-to-one support for residents who are struggling with their mental health or wellbeing. To request an appointment, submit a referral using the form below

Wellbeing Advisers are part of the Residence Life team and work alongside the University Student Wellbeing Service. If you need urgent support, contact the ACE Response Team on 0131 651 2094 (24 hours).

 

Residence Life Central Team

Central team working hours are Monday - Friday 8am-8pm but we are still contactable out of hours via the ACE Response Team. We are ready and happy to help, so please don't hesitate to get in touch.

Residence Life

Contact details

Address

Residence Life,
The University of Edinburgh,
3 South College Street
Edinburgh
EH8 9AA

Availability

During office hours (Monday to Friday, 8am to 8pm)

 

Accommodation Support Form

If you have an issue but you're not sure who to contact, use the accommodation support form to reach the most appropriate team in accommodation. 

 

Other Useful Contacts

If you're experiencing connectivity issues with Eduroam within your accommodation please visit the Information Services Group's Troubleshooting page.

If your connectivity issues are with ResNet please fill out the ResNet Connection Issues Form.


For questions about applying to accommodation, rent payments, living in accommodation, moving in or out please visit the Accommodation team's FAQ page or fill in the Accommodation Support Form.


The University's Health and Wellbeing pages bring together all support services available to students.


The Adivce Place at Edinburgh University Students' Association provide free, impartial advice on a wide range of issues you may encounter as a student.


Report and Support is the University's platform for reporting experiences of sexual violence, harassment, hate crime, domestic abuse, stalking, and other distressing situations. You can report anonymously or with your details, and you can ask for support without making a formal report.

If you have experienced something distressing, you do not need to decide immediately whether to make a formal report. Report and Support is a safe first step. 


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