Contact Us

Seek urgent assistance for an issue in accommodation. Find out how to contact the Residence Life team and associated support services.

Urgent Help
Emergency Police, Ambulance or Fire Services999 
ACE Response Team (24 hours)+44 (0) 131 651 2094security24-7@ed.ac.uk
Police Scotland (non-emergency number)101 
NHS24 (non-emergency medical advice)111 

Wellbeing Referral

Want to connect with a Residence Life Wellbeing Adviser? For one-on-one support submit a referral via the following form.

More information about Wellbeing Advisers can be found on the University Student Wellbeing Service webpage.

Residence Life Central Team

Central team working hours are Monday - Friday 8am-8pm but we are still contactable out of hours via the ACE Response Team. We are ready and happy to help, so please don't hesitate to get in touch.

Parents, supporters and colleagues from across the university are welcome to contact us with any concerns they have about a resident. We can't always provide an update on how a resident is doing, but we always act quickly and discreetly on information shared.

Residence Life

Contact details

Accommodation Support Form

If you have an issue but you're not sure who to contact, use the accommodation support form to reach the most appropriate team in accommodation. 

Report + Support

Report and support is a platform provided by the university for reporting distressing situations related to sexual violence, harassment, domestic abuse, stalking and more. 

Associated Support Services

Internet issues in accommodation?

ResNet information

 

Thinking of applying for accommodation? Have questions about facilities or want to report a repair? Or want to learn more about rent payments?

Accom.ed.ac.uk useful contacts

 

Services provided by the University and throughout Edinburgh to support your physical and mental wellbeing:

Health & Wellbeing

 

Free impartial advice and information from the Student Association:

The Advice Place